Phone-use policy

Why Ship Lane asks for a phone number

Ship Lane collects a phone number for shipment coordination. The booking flow is not designed to resell customer phone numbers into broker lead marketplaces.

The same booking engine powers the next step.

Trust signals

Lead-resale posture

Not built as a quote-marketplace resale flow.

Operational use

Pickup, delivery, support, and shipment coordination.

Accountability

Car Ship Global LLC · mike@shiplaneus.com

Collected at booking

Used to coordinate a real shipment.

Lead-resale posture

Not a broker-marketplace resale flow.

No SMS promise

Email and phone support remain the active channels.

Policy

How the phone number is used

This policy is intentionally concrete because customers often worry that quote forms will turn into unwanted follow-up from unrelated companies.

We use your phone for shipment coordination

Pickup and delivery timing, support, refund/cancellation issues, and time-sensitive shipment questions may require a phone call.

The flow is not built for third-party lead resale

Ship Lane does not sell or rent customer phone numbers to outside broker networks, quote marketplaces, or lead buyers.

We keep shipment contacts tied to the order

After booking, pickup and delivery contact details may be used for the actual transport handoff. That is operational coordination, not broker-spam resale.

SMS remains optional

SMS is not part of the launch promise. The booking flow keeps SMS consent separate from required shipment coordination.

FAQ

Phone and privacy questions

Will Ship Lane sell my phone number?

No. Ship Lane does not sell phone numbers to lead networks, quote marketplaces, or third-party brokers.

Why do you collect a phone number?

A phone number is needed for required shipment coordination, pickup and delivery contact handoffs, support, cancellations, refunds, and time-sensitive shipment issues.

Will carriers receive my phone number?

Shipment contacts may be used for pickup and delivery coordination after booking. That is different from selling your number to broker networks or outside lead buyers.

Use the price flow with the phone-use policy visible

Start with pickup and delivery details, see the route-backed price, and keep the booking inside Ship Lane.