Privacy Policy

We collect the information needed to quote, book, dispatch, and track a vehicle shipment. This can include pickup and delivery locations, vehicle details, customer contact information, shipment contacts, payment status, quote details, tracking activity, and support messages.

Payment card details are handled by Stripe. Ship Lane stores payment identifiers and status needed to reconcile orders, refunds, and operations, but does not store full card numbers.

We use customer information to provide quotes, process bookings and payments, coordinate dispatch through Super Dispatch, send shipment updates, provide customer support, detect errors, prevent abuse, and improve the booking experience.

Operational vendors may process information on our behalf, including Stripe for payments, Super Dispatch for fulfillment, Resend for email, Twilio for SMS, Clerk for authentication, analytics and error-monitoring tools, and infrastructure providers.

When you provide a phone number during booking and continue the flow, you agree that Ship Lane may send transactional calls or text messages about your quote, booking, pickup, carrier assignment, delivery, documents, tracking links, refunds, cancellations, and support issues. Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of SMS updates, and reply HELP for help when supported by the carrier network. You can also contact support to update communication preferences. Opting out of SMS does not stop shipment-related emails or calls needed to coordinate the transport.

Ship Lane does not sell or share SMS opt-in consent, phone numbers, or text-message consent data with third parties for their own marketing.

We share information only as needed to operate Ship Lane, complete a shipment, comply with law, enforce terms, prevent fraud, or work with vendors that provide services to us. We do not operate a lead-resale marketplace for customer quote requests.

Carriers and dispatch vendors may receive shipment details needed to quote, accept, pick up, transport, and deliver a vehicle.

We keep records for as long as needed for operations, accounting, legal, safety, fraud-prevention, and customer-support purposes. You can contact us to request access, correction, deletion, or support with communication preferences, subject to operational and legal limits.

Questions can be sent to support@shiplaneus.com.