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SMS consent

Optional shipment text updates

Ship Lane, operated by Car Ship Global LLC, sends transactional SMS shipment updates only when a customer separately opts in during booking. SMS consent is optional and is not required to complete a quote, booking, payment, or shipment.

Phone numbers are collected for operational shipment coordination calls and carrier handoffs.
SMS updates require the separate checkbox shown at the phone collection step.

Booking contact step

Example opt-in disclosure

We use your phone number for shipment coordination calls and carrier handoffs. SMS updates are optional and not required to complete a quote, booking, payment, or shipment.

Optional. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. See our Privacy Policy and Terms.

What customers receive

  • quote and booking follow-up
  • payment confirmation
  • dispatch review
  • carrier assignment
  • pickup and delivery milestones
  • tracking links and shipment documents
  • cancellations, refunds, and support issues

Sample messages

Ship Lane: We received your car shipment request. We will send shipment updates here because you opted in to SMS. Reply HELP for help or STOP to opt out.

Ship Lane: A carrier has been assigned to your shipment. Your driver will contact you before pickup. Reply HELP for help or STOP to opt out.

Ship Lane: Your vehicle has been delivered. Thanks for shipping with Ship Lane. Reply HELP for help or STOP to opt out.

Review links

Customers opt in during the live booking flow at https://shiplaneus.com/book. This page provides a direct public reference for the same opt-in language at https://shiplaneus.com/sms-consent.

For help, email support@shiplaneus.com.